These Terms of Service (“Terms”) govern your use of the dexpresslock.com website and the locksmith services provided by D Express Locksmith INC (“D Express Locksmith,” “we,” “us,” or “our”). By using this website, requesting a quote, or scheduling service, you agree to these Terms.
Please read them carefully. If you do not agree, do not use this website or request our services.
Services We Provide
D Express Locksmith INC provides residential, commercial, and automotive locksmith services throughout Montgomery County and Bucks County, Pennsylvania, including emergency lockout assistance, rekeying, lock installation and repair, key replacement and duplication, and related security hardware work.
Service availability depends on location, technician availability, and the nature of the work requested. We reserve the right to decline any service request.
Proof of Ownership and Authorization
This is the most important term on this page.
Before we open, rekey, or otherwise alter access to any property or vehicle, you must be able to demonstrate that you own the property or are legally authorized to request the work. Acceptable proof may include a government-issued photo ID matching the property address, a vehicle title or registration, a lease agreement, a utility bill, or written authorization from the owner or property manager.
Our technicians will refuse service and leave if proof of ownership or authorization cannot be provided. A service call fee may still apply for the dispatch. This requirement protects property owners and is not negotiable.
You represent and warrant that any information you give us regarding ownership or authorization is truthful and accurate. You are responsible for any loss or claim arising from false or misleading information.
Requesting Service and Scheduling
Service can be requested through our website chat, by phone, or by email. Submitting a request does not create a binding appointment until we confirm it.
Arrival windows and estimated times of arrival are estimates only. Traffic, weather, emergency calls, and job complexity can affect timing. We will notify you if the estimate changes materially.
Estimates, Pricing, and Payment
We provide an estimate before work begins. Estimates are based on the information available at the time and on the job as described to us. If conditions at the site differ from what was described, or if additional work is required, we will inform you and obtain your approval before proceeding. You are not obligated to approve additional work.
The final price is confirmed with you before work starts. Payment is due upon completion unless other arrangements have been made in writing. Accepted payment methods are those stated at the time of service.
Prices quoted over the phone or in chat are estimates and may be adjusted once a technician assesses the job in person.
Cancellations and Missed Appointments
Please notify us as early as possible if you need to cancel or reschedule. If a technician has already been dispatched to your location, a service call fee may apply whether or not work is performed. This includes situations where no one is present at the site, access cannot be gained, or proof of ownership cannot be provided.
Emergency and After-Hours Service
Emergency and after-hours calls may be subject to different rates than standard business-hours service. Any rate difference will be disclosed to you before work begins.
Workmanship and Warranty
We stand behind our work. Labor and any hardware we supply are covered by the warranty period and terms stated on your invoice. Contact us and we will make it right within that period.
Warranty coverage does not extend to damage caused by misuse, forced entry, vandalism, accident, unauthorized modification, normal wear, or work performed by anyone other than D Express Locksmith INC. Customer-supplied hardware is not covered by our warranty, though the manufacturer’s warranty may apply.
Property and Damage
Our technicians use non-destructive entry methods wherever practical. In some situations, particularly high-security locks, damaged hardware, or certain vehicle models, non-destructive entry is not possible. In those cases we will explain the situation and the likely outcome, and obtain your approval before proceeding. By approving, you accept that damage to the lock, door, or related hardware may occur and that replacement may be necessary at additional cost.
We are not responsible for pre-existing damage, defects, or wear discovered during service, or for the condition of hardware we did not install.
Your Responsibilities
- Provide accurate information about the property, the vehicle, and the work needed
- Be present, or ensure an authorized adult is present, at the scheduled time
- Provide safe and reasonable access to the work area
- Disclose known hazards, alarms, pets, or access restrictions in advance
- Secure valuables and sensitive items before the technician arrives
- Provide the proof of ownership or authorization described above
Text Messages and Communications
By providing your phone number, you agree that we may contact you by phone, text message, and email regarding your service request. If you consent to SMS text messages, message frequency varies, typically 1 to 4 messages per month, and message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance. Consent to receive marketing text messages is not a condition of purchase.
How we handle your information is described in our Privacy Policy, which is incorporated into these Terms.
Website Use
The content on dexpresslock.com, including text, images, logos, and branding, is the property of D Express Locksmith INC or its licensors and is protected by applicable law. You may not copy, reproduce, or redistribute it for commercial purposes without our written permission.
You agree not to use this website to transmit unlawful, abusive, or fraudulent content, to attempt unauthorized access to our systems, or to interfere with the operation of the site.
Information on this website is provided for general informational purposes and does not constitute a binding quote or a guarantee of availability.
Third-Party Links and Services
Our website may link to sites and services we do not operate. We are not responsible for their content, availability, or practices. Accessing them is at your own risk.
Limitation of Liability
To the fullest extent permitted by Pennsylvania law, D Express Locksmith INC is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost time, or loss of use, arising out of or related to our services or your use of this website.
Our total liability for any claim relating to a service is limited to the amount you paid for that service.
Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless D Express Locksmith INC, its owners, employees, and contractors from any claim, loss, or expense, including reasonable attorney fees, arising out of your breach of these Terms, your misrepresentation of ownership or authorization, or your misuse of our services.
Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute arising out of these Terms or our services will be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania, and you consent to the jurisdiction of those courts.
Before filing any claim, please contact us directly. Most issues can be resolved quickly by phone.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new effective date. Continued use of our website or services after a change means you accept the updated Terms.
Contact Us
D Express Locksmith INC
430 Houston Rd
Ambler, PA 19002
Phone: (267) 551-6815
Email: dexpresslock@gmail.com
Website: https://dexpresslock.com/