D Express Locksmith INC (“D Express Locksmith,” “we,” “us,” or “our”) operates dexpresslock.com and provides residential, commercial, and automotive locksmith services throughout Montgomery County and Bucks County, Pennsylvania.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. By using our website or contacting us, you agree to the practices described here.
Information We Collect
Information you give us directly. When you contact us through our website chat, a contact form, by phone, or by email, we may collect your name, phone number, email address, service address, and a description of the service you need.
Service information. When we perform work for you, we keep records of the service provided, the date and location, pricing and payment status, and any notes needed to complete or warranty the job.
Information collected automatically. When you visit our website, our hosting provider and any analytics tools we use may automatically record your IP address, browser type, device type, referring page, the pages you view, and the time and date of your visit.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Dispatch a technician and send arrival and status updates
- Schedule, confirm, and reschedule appointments
- Complete service, process payment, and issue receipts or invoices
- Provide warranty support and follow-up service
- Request feedback or a review after a completed job
- Send occasional promotional offers, if you have consented to receive them
- Maintain business records and comply with legal obligations
- Detect and prevent fraud, abuse, and security incidents
SMS Text Messaging
D Express Locksmith INC offers SMS text messaging to customers who provide express written consent through our website chat widget or by providing their mobile number and agreeing to receive text messages.
No sharing or sale of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Types of messages. Consenting customers may receive service dispatch and ETA updates, appointment confirmations and scheduling, quote follow-ups, job completion and invoice notifications, emergency lockout coordination, review requests, and occasional promotional offers.
Message frequency. Message frequency varies, typically 1 to 4 messages per month.
Message and data rates. Message and data rates may apply based on your mobile carrier plan.
Opting out. Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further messages will be sent to that number.
Help. Reply HELP to any message, or contact us at (267) 551-6815 or dexpresslock@gmail.com.
Consent is not a condition of purchase. You may use our services without consenting to receive SMS messages.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to keep the site functioning correctly, remember your preferences, and understand how visitors use the site. Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of the site work.
How We Share Information
We do not sell your personal information.
We share information only in these limited circumstances:
- Service providers. Vendors who help us operate the business, such as our website host, customer relationship management platform, call tracking provider, scheduling and dispatch tools, and payment processor. These providers may only use the information to perform services for us.
- Legal requirements. When required by law, subpoena, court order, or to respond to a lawful government request.
- Protection of rights. When necessary to investigate fraud, enforce our terms, or protect the safety, rights, or property of D Express Locksmith INC, our customers, or the public.
- Business transfer. If the business is sold or merged, customer information may transfer as part of that transaction.
As stated in the SMS Text Messaging section above, mobile opt-in data and consent are never shared with any third party for any purpose.
Data Retention
We keep customer and service records for as long as needed to provide service, honor warranties, resolve disputes, and meet accounting and legal requirements. When information is no longer needed, we delete it or render it unreadable.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
- Text messages. Reply STOP to any message to opt out at any time.
- Marketing email. Use the unsubscribe link in any marketing email.
- Access, correction, or deletion. Contact us at (267) 551-6815 or dexpresslock@gmail.com to request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. We will respond within the timeframe required by applicable law.
Opting out of marketing messages does not stop transactional messages related to a job that is currently scheduled or in progress.
Children’s Privacy
Our services are directed to adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
Third-Party Links
Our website may link to sites we do not operate, including social media and mapping services. We are not responsible for the privacy practices of those sites. Review their policies before providing information.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our website or services after a change means you accept the updated policy.
Contact Us
D Express Locksmith INC
430 Houston Rd
Ambler, PA 19002
Phone: (267) 551-6815
Email: dexpresslock@gmail.com
Website: https://dexpresslock.com/